Who comes first, the buyer or the seller?

You cannot have one without the other; much like the “chicken and egg theory;” so which one do you put more emphasis on? My vote is for the company. The success of a company begins with its core vales; these values define the company and develop their vision and strategy. In the book it says companies should put employee’s first, customers second, and shareholders last. Companies that realize this strategy sets them apart from competitors. In the article “Bad Customer Service is Top Reason Consumers Switch Carriers,” says it all. Competition makes it easy for customers to discontinue doing business with one company and switching to another. Just recently I switched electric companies from TXU to Amigo, “Your Friends in Energy”. The customer service I received from TXU was horrible, the prices were outrageous, and the service technicians had no sense of urgency. Thanks to deregulation of electric services, this created more competition and I was able to switch. With Amigo the customer service is great, prices are lower and my overall satisfaction is 100 times that with TXU. In summary, success begins with the core values of the company which bleeds over to the employees, then to customers; all companies should develop the concept that employees come first in order to improve customer service.

http://www.mobiledia.com/news/33661.html

www.amigoenergy.com