Jack Welch, then CEO of GE, used GE’s annual management meeting in 1992 to expose those who where not in attendance due to violation of the organizations values. His exact comments were, “One was removed for the numbers, and four were asked to go because they didn’t practice our values.” Should employees like this be exposed to the entire company when situations like this occur? I struggled with this question for a moment. At first I thought it was very unprofessional of this manger to call out ex-employees without them there to defend themselves, but then I had to think of the impact this message had on employees. Sometimes words are not enough for people fully understand the significance of company policies; sometimes it takes something as drastic as firing an employee who has violated the values of the company in order to create an example for others. Values are important to the company and its image, when employees violate these values, consequences are sure to follow; which can include being an example for “what not to do in business.”
http://en.wikipedia.org/wiki/Jack_Welch
http://www.rhsmith.umd.edu/smithbusiness/fall2006/leadersdigest_4.html
1 comment:
Excellent story Shannon, most company will go the extra mile to provide their customer good customer service. Some people either do not have a life or make the highlight of their life making other people miserable. The status quo the customer is always right has been blown way out of portions and companies find themselves exhausting they resource just attempting to please customers that will not be please regardless to the efforts of the company. Hats off to Sprints and some points company have to evaulate the true value of the customer to the company. Some customers are just not worth having as customers and more companies need to use this practice more often. Customer abuse of companies only rises prices to loyal customers, and decrease the bottom line to the company.
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